Paula
Twist

Paula is a Senior Associate in our Regulatory & Compliance team. She’s a highly accomplished lawyer specialising in consumer finance, with over 10 years of experience in the legal industry. Paula is known for her expertise in contentious and non-contentious consumer financial service issues, particularly in managing large volume litigation claims. She excels in devising effective strategies and procedures to handle complex litigation cases efficiently and cost-effectively.

In addition to her litigation work, Paula provides valuable advisory services to lenders, assisting them with disputes related to the sale and supply of goods and services, as well as asset recovery involving vehicles, plant, and machinery. Her deep understanding of consumer protection laws enables her to guide clients through disputes while ensuring compliance with relevant regulations.

Paula’s typical clients include high street banks, building societies, asset finance providers, high-cost short-term lenders, and subprime lenders. They seek her out for her industry awareness, experience, and ability to provide pragmatic and commercially focused advice.

As a problem solver, Paula finds great reward in resolving tricky disputes in the most cost-effective and least damaging ways for her clients. Her approach to client work is listening and understanding the specific goals of her clients. She values collaboration and teamwork.

Paula is commercially minded, a skilled problem solver, and always strives to find the best solutions in challenging situations. Efficiency and continuous improvement are important aspects of her working style, as she consistently seeks better ways of doing things.

Working best under pressure, Paula is a self-sufficient and responsible team member. She believes in sharing knowledge and experiences to elevate the performance of the entire team. Her approach aligns well with the ethos of Walker Morris, as she forges her own path through dedication and hard work while prioritising collaboration and bringing her team and colleagues along.