IT Service Desk Technician

Joining the IT Service Desk team at Walker Morris means becoming part of a forward-thinking organization that values its employees, fosters skill development, and embraces technological advancement. It’s an opportunity to make a meaningful impact while building a fulfilling career in the ever-evolving field of IT support.

You will be provided with opportunities for continuous learning and professional development. With exposure to a wide range of technologies and complex challenges, you can enhance your technical skills, problem-solving abilities, and industry knowledge.

You will join a reputable law firm with diverse technical needs allowing you to tackle a variety of IT issues, from basic user inquiries to advanced technical problems, contributing to a dynamic and intellectually stimulating working environment.

In the legal sector, technology is rapidly evolving and transforming the way legal services are delivered. As a result, you will have the opportunity to engage with cutting-edge technologies and be part of innovation initiatives.

What you’ll be doing as a 1^st Line IT Service Desk Technician:

• Serve as the initial point of contact for all IT-related queries and issues from internal users.
• Respond to incoming support requests via phone, email, or ticketing system promptly and professionally.
• Provide remote assistance to users who are experiencing remote technical issues while working offsite, either at home or at a client’s office.
• Provide clear and accurate information to users regarding technical problems and potential solutions.
• Diagnose and troubleshoot hardware, software, and network problems for end-users.
• Assist users with basic software installations, updates, and configurations.
• Guide users through standard procedures to resolve technical issues, including password resets and account access.

What we are looking for:

• Proven experience providing technical support in a first line IT Technician role within a service desk environment.
• Outstanding customer service and communication skills, both verbal and written.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP) and hardware components.
• Be familiar with versions of Microsoft Desktop Operating Systems and Applications
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Why join Walker Morris:

When you’re looking for a job, we know it’s about more than just the role. That’s why we provide the support you need to develop and grow your career. We’ve hybrid and flexible working, so you can make work and life work together for you. Walker Morris is a top 100 commercial law firm where you don’t have to fit a mould, so you can bring your full self to work and our commitment to a meaningful work life balance means you can take your full-self home again too!

What we offer:

• Hybrid working – split your time between home and our office.
• Annual Leave – minimum of 25 days per year, increasing to 31 days with length of service. Also – buy/sell holidays up to 5 days per year.
• Bonus Scheme – our annual bonus scheme recognises outstanding contributions to the firm and our ambitions. All colleagues are eligible subject to meeting the criteria of the scheme.
• Pension – saving for retirement? Let us do the hard work for you. We auto-enrol all eligible colleagues into a workplace pension and we contribute a minimum of 5% of annual salary.
• Life Assurance – 4x your annual salary in the event of a death in service.

At Walker Morris we are working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply as each individual brings their own unique capabilities, experiences and characteristics to their work.